Please go through the following China train ticket booking terms and conditions carefully before you book any China train ticket through us. Making a train ticket reservation means you and your partners have read and accepted the terms and conditions listed below.
China Train Ticket Reservation
Mostly, we can book tickets before departure when the China Railway ticketing system is open, seats are available and passenger details are complete. For most domestic China trains, the ticket is issued as an e-ticket linked to the passport or ID used for booking.
Urgent train ticket enquiries are accepted only when there is enough time to check route, payment, passenger information and station requirements before departure. If there is not enough time or the railway system is unavailable, you may need to buy or handle the ticket directly at the station.
An alternate booking to the train number, seat class or even train via a third destination may be necessary (example, all the train tickets from Beijing to Shanghai are sold out, you can take a train from Beijing to Zhengzhou and Zhengzhou to Shanghai). We then have more chances to book you the tickets for the time you wish to make your journey even when the preferred train tickets are sold out.
China-Train-Ticket can usually book a train ticket within the current China Railway presale period if seats are available. This is not 100% guaranteed, especially during big holidays, timetable adjustments or periods of very high demand.
China Train Ticket Price
China-Train-Ticket charges a service fee for ticket booking, route advice, passenger information checking and English help. If you pay by PayPal or another transfer method, the related payment fee may be added to the total.
Any extra service fee, urgent handling fee or special-route fee will be shown or confirmed before we issue the tickets.
Our exchange rate between US Dollar and CN Yuan is USD1.00 = CNY 6.00 and is only valid for 3 working days when you made your ticket order.
The price of a sleeper train ticket is quoted based on a lower berth. Some travelers may receive a middle or upper berth ticket because tickets are issued stochastically by the Chinese ticket office system. As there is little price difference, China-Train-Ticket will not refund the difference no matter which berth will be finally issued.
Your sleepers will not be 100% guaranteed in the same berth or lower berth because tickets are issued stochastically by the Chinese ticket office system (Usually your family will be booked in the same compartment when tickets are enough). You can talk to the other travelers and change to the same berth when you are there on the train.
Modification and Cancellation
1. China-Train-Ticket accepts modification or cancellation of a China train ticket booking order free of charge before your payment is made.
2. It is free of charge to do any modification before the tickets are issued but after payment made the purchaser will pay for any difference.
3.USD8 per ticket for modification (wrong passport number, name spelling, date, departure time, etc.) after the tickets are issued, and the purchaser will pay for any difference in ticket prices. Modification may require a cancellation and new booking. Service fees are nonrefundable once we have started the work.
4. USD10 per booking for your cancellation before the train tickets are issued but after payment made. Service fees are nonrefundable once we have started the work.
5. USD10 per booking for your cancellation before the train tickets are issued but after payment made. Service fees are nonrefundable once we have started the work.
6. USD10 per booking will be charged for your cancellation after the train tickets have been issued, in addition to any railway refund fee or payment transfer fee. Service fees are nonrefundable once we have started the work.
7. Modification or cancellation after tickets are issued depends on China Railway rules, ticket type, departure time, payment method and whether the reimbursement receipt has been printed.
Note: For e-tickets, refund or change requests normally require the original passport or ID used for booking. If a reimbursement receipt has been printed, China Railway may require it to be returned before the refund or change can be completed.
8. Cancellation of the full booking before tickets are issued will be refunded to your original payment account after deducting applicable booking, cancellation, railway and transfer fees. Refund processing time depends on the payment method and bank or platform rules.
9. Modification or Cancellation is required to be sent to China-Train-Ticket by email or phone before the train departure.
Payment
Full payment for all tickets, service fee and payment transfer fee is required before China-Train-Ticket issues the tickets for you. You can pay it while you are making the order, or login to the Order Status Check to find your order and pay, or check the email sent to you with the PayPal link.
China-Train-Ticket accepts Payment by Paypal, Western Union or Wire Transfer. If you are in China, you can go to a Bank of China and deposit the cash to our bank account.
If you pay directly when booking a train ticket, 4% transfer fee will be charged by PayPal and added onto the total price.
If you pay via Western Union or Wire Transfer, transfer fee is paid by you. Transfer fee is not included in total price.
The railway ticket payment will be refunded to you if train tickets are sold out and no acceptable alternative is chosen. Any payment transfer fee for the refund should be paid by the purchaser unless the payment platform waives it.
Therefore we strongly recommend Paypal online payment which is faster, safer and used widely. Though you can pay without registration, we recommend that you can register a Paypal account so that you can manager your account easily.
Methods of Payment
China-Train-Ticket accepts Payment by Paypal, Western Union or Wire Transfer.
1. Pay by Paypal
Pay by Paypal is widely used and accepted, your payment can reach us in minutes which means that we can start your booking right away.
- 1. Our payment account: pay@china-train-ticket.com
- 2. Paypal accepts debit cards, Visa, MasterCard, American Express, Discover, JCB, etc.
- 3. Accept credit cards and bank transfers quickly and easily
- 4. Refund timing and transfer fees depend on PayPal, bank and card issuer rules
You can use a new registered account after several days, so we recommend that you pay firstly and then register later.
2. Bank Transfer:
- Beneficiary:陈清香
- Name of the bank:工商银行桂林分行营业部
- A/C No.6212 2621 0300 5347 349
Please send the bank receipt to us when it is done by email or fax. Our email is info@china-train-ticket.com and fax is +86-773-5835176.
If you pay via Western Union or Wire Transfer, transfer fee is paid on your own party. Transfer fee is not included in total price.
China Train E-Tickets and Travel Documents
When you are booking a China train ticket, please make sure the passenger name and passport number are exactly the same as the travel document used at the railway station.
E-ticket: for most domestic China trains, the ticket is linked to the passenger's passport or ID. You do not need to collect a paper ticket before boarding.
Passport check-in: foreign travelers should bring the original passport used for booking and use the staffed gate when required.
Itinerary sheet or reimbursement receipt: this document may be printed or downloaded for records or reimbursement, but it cannot replace the passport or ID used for boarding.
Special trains, cross-border routes or unusual railway notices may have different requirements. We will inform you if your route needs extra steps.
Train Check-in and Check-out
For most domestic China trains, the passport or ID used for booking is required to check in and check out at the railway station. Keep your e-ticket confirmation and passport with you during the whole trip.
China-Train-Ticket suggests that you arrive at a train station 1 hour prior to the train departure due to language barrier and unpredictable matters.
We suggest that you arrive at the train station 1.5 to 2 hours prior to departure in big cities, and earlier during public holidays such as Spring Festival, May Day, Mid-Autumn Festival, National Day and busy weekends. Foreign passport holders may need manual assistance at the gate.
Go to the right train station because cities have several train stations. Find the find the right waiting room, find the right platform direction, board the right train, the right carriage and find the right seats or sleepers.
China-Train-Ticket suggests that you can ask for help to find the right train station, ask a train staff where the waiting room is, ask a passenger or a train staff for the right platform.
You can call your ticket advisor at China-Train-Ticket to confirm something at the train station, but China-Train-Ticket is not responsible for your failed train boarding.
If you booked a sleeper ticket, train staff may check your ticket information or provide berth management service during the trip. Please keep your passport and e-ticket information available until you leave the arrival station.
Keep your passport and e-ticket information with you because you may need them while exiting the railway station. If a reimbursement receipt has been printed, keep it carefully for reimbursement or change/refund procedures.
Luggage
Take care of your valuable items during your trip, especially in the crowds, walking on the street or in a train station. Keep your valuable items and passports in a small bag and keep it on you. We do not suggest that you put them in your big bag.
Disclaimer
1. The train information listed on www.china-train-ticket.com is for your reference only. All the train information will be referred to the railway authorities as the final confirmation.
2. All the information and train tickets are under the total control of China National Railway Authority, China-Train-Ticket has no right to do anything to the train ticket.
3. China-Train-Ticket is not responsible for any changes made by China National Railway Authority.
4. China-Train-Ticket is a train ticket agency and not responsible for any loss, damage or death, etc. of the passenger caused by any reasons.
5. China-Train-Ticket will not share your information with any third party or not sell your information to make profit.
6. China-Train-Ticket is only responsible for the train ticket booking, modification and cancelation in the terms mentioned- above.
7. China-Train-Ticket is not responsible for other questions such as visa requirement, vaccinations, etc. you should check with some trustful resources by yourself.
8. China-Train-Ticket is not responsible for any loss of hotel booking, tour booking, etc. caused by the failure of the train ticket booking trough us. Your payment made to China-Train-Ticket.com successfully does not mean that your train ticket booking is successfully. CTT tries the best to book your tickets as you requested.
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